We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@eireborn.au. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@eireborn.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@eireborn.au.

We have a 14-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@eireborn.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@eireborn.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@eireborn.au.

Returns & Refund Policy

At Éireborn, we want our customers to be happy with their purchase. Please read our Returns & Refund Policy carefully before placing an order.

Change of Mind

We do not offer refunds, returns or exchanges if you simply change your mind, choose the wrong item, select the wrong size, no longer want the product, or find a similar product elsewhere.

Please check product descriptions, sizing, colours and order details carefully before completing your purchase.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or is not the item you ordered, please contact us as soon as possible so we can review the issue.

To request a return, you must contact Éireborn first and provide:

• your order number

• your full name

• a description of the issue

• photos of the product and packaging, where applicable

Once your return request has been reviewed and accepted, we will issue you with a return authorisation number. Items must not be returned without a return authorisation number.

Return Authorisation Number

All approved returns must include the return authorisation number provided by Éireborn. Returns sent without prior approval or without a return authorisation number may not be accepted.

Return Shipping

Unless otherwise required by Australian Consumer Law, the customer is responsible for the cost of returning the item to us.

We recommend using tracked postage or a reliable courier service, as Éireborn is not responsible for returned items that are lost or damaged in transit.

Assessment of Returned Items

Once we receive your returned item, we will inspect it and assess the issue.

If the item is confirmed to be faulty, damaged, incorrectly supplied, or otherwise eligible for a remedy under Australian Consumer Law, we will provide an appropriate solution, which may include a replacement, repair, refund or store credit, depending on the circumstances.

If the item is found not to be faulty or eligible for return, we may refuse the refund or return the item to you at your cost.

Condition of Returned Items

Returned items must be in their original condition unless the return relates to a genuine fault or issue. Where possible, items should be returned with original packaging, labels and proof of purchase.

Refund Processing

If a refund is approved, it will be processed back to your original payment method. Please allow reasonable processing time for your bank or payment provider to finalise the refund.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Contact Us

To request a return, please contact Éireborn through our website or email us with your order details before sending any item back.