Shipping Policy

Thank you for shopping with Éireborn. Please read our Shipping Policy carefully before placing an order.

Payment Before Shipping

Orders will not be packed, dispatched or shipped until payment has been received in full and cleared.

If payment is declined, incomplete, reversed, disputed, or not received, Éireborn reserves the right to hold, cancel or refuse the order.

Order Processing

Once full payment has been received, we will process your order as soon as reasonably possible.

Processing times may vary depending on product availability, order volume, supplier delays, public holidays, or other circumstances outside our control.

Shipping Method

We use Australia Post and/or other suitable courier services for deliveries.

The available shipping options and costs will be shown at checkout where applicable.

Delivery Times

Delivery times are estimates only and are not guaranteed. Delivery may be affected by location, carrier delays, weather, public holidays, customs, incorrect address details, or other circumstances outside our control.

Some products may be sourced from suppliers outside Australia. Where this applies, delivery may take longer. We recommend allowing up to 15 working days for delivery unless otherwise stated on the product page.

Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

Éireborn is not responsible for delays, failed deliveries, or lost parcels caused by incorrect, incomplete or outdated delivery information provided by the customer.

If an order is returned to us due to incorrect address details, refusal of delivery, or failure to collect the parcel, the customer may be responsible for any additional postage costs to resend the item.

Tracking

Where tracking is available, tracking details will be provided once the order has been dispatched.

Please allow reasonable time for tracking information to update after dispatch.

Lost or Damaged Parcels

If your parcel appears to be lost or damaged in transit, please contact us as soon as possible so we can assist with the carrier investigation.

Éireborn is not responsible for delivery delays caused by the shipping provider, but we will do our best to help resolve genuine delivery issues.

International Shipping

If international shipping is offered, customers are responsible for any customs duties, taxes, import charges, or local fees that may apply in their country.

Éireborn is not responsible for delays caused by customs or border processing.

Contact Us

For shipping questions, please contact Éireborn through our website or by email with your order details.